REMOTE HANDS SERVICES

On-demand, 24/7 support for secure and efficient data center operations

What Are Remote Hands Services? 

Remote hands services refer to onsite support tasks provided by data centers or colocation facilities, such as securing and managing cabling, verifying port numbers, visually confirming equipment status and reporting, rebooting servers, and similar operational activities. 

These services enable customers to complete necessary tasks without being physically present at the data center or colocation facility.

Why Are Remote Hands Services Necessary? 

Remote hands services are particularly valuable when a data center is located far from the IT administrator’s physical location. By using remote hands, organizations can manage and maintain their infrastructure without dispatching staff to remote sites. 

During exceptional situations such as pandemics or travel restrictions, remote hands services play a critical role by reducing regional and global health risks while maintaining uninterrupted IT operations. 

Remote hands services are typically available 24 hours a day, 365 days a year, allowing IT operations to be conducted regardless of time zones, weekends, or holidays. Since issues can arise at any time, remote hands services ensure that troubleshooting and recovery can proceed promptly—even when a customer’s internal IT team is unavailable. 

RSI Remote Hands Services 

RSI provides 24/7/365 remote hands services to maintain and support your systems. Our engineers handle installation, relocation, operation, and fault response for all IT equipment, including servers, network devices, and cabling. 

Throughout the service engagement, RSI engineers maintain continuous communication with clients to address changes or unexpected situations in real time. This close coordination enables seamless global operations without concern for time zone differences. 

RSI’s remote hands services include, but are not limited to: 

• Network cable relocation and secure cabling management 

• Configuration of network routers and switches 

• Server process refresh and reboot operations 

• Hardware and software replacement and installation 

• Power cycling and power restoration 

• Inventory management and asset labeling 

• Processing of equipment shipping and receiving requests 

• Creation of equipment performance and status reports