REMOTE HANDS SERVICES

What is remote hands services

Remote hands services are based on ensuring cabling, confirming port numbers, checking and reporting equipment indicators, server reboots, and other services depending on each firm providing such services. Completing the tasks provided in any company’s remote hands services does not require the client’s presence in the data center or the colocation facility. 

Why are remote hands services essential

Remote hands services are convenient when the data center space is located far from the IT managers’ location. Using remote hands services provides an opportunity to manage the facility without having to send the staff from away. During the pandemic, the remote hands services are especially relevant, and using them reduces the risk of contagion locally and globally.As remote hands services are ordinarily offered 24/7, they allow handling the IT operations anytime regardless of the holidays and the time of the day. Issues can occur anytime, and remote hands services can be arranged to troubleshoot anytime, even when the client’s IT department is unavailable.

RSI’s remote hands services

We provide a 24/7 remote hands service for the installation, relocation, operation, and break-fix of all your IT devices (Servers, network devices, cabling, etc.) to maintain your systems. Our engineers will always be in constant contact with you during the remote hand services in case any changes occur during any services. This allows operations to occur seamlessly globally without concerns about time zone differences.

The list of our remote hands tasks includes but is not limited to the following :

• Moving or securing network cables and patching work

• Network router and switch configuration

• Server refreshes and reboots

• Hardware and software replacement or installation

• Power cycling

• Inventory management and labeling

• Handling shipping and receiving requests

• Reporting on equipment performance