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About RSI

RSI is proud to provide a range of services in the Data Center Industry, from planning and construction to operations and management. With extensive experience in the market and multilingual service, RSI accommodates clients’ needs in Japan and overseas in data center construction and design, managing office IT equipment, and data center maintenance.Our work covers every aspect of network and data processing services. We are looking for team members to help us integrate your solutions to the future of computing

Role summary

The Customer Service Representative’s role is to provide customer request fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information. The Representative ensures meeting all customer requirements so that an excellent standard of service and a high level of customer satisfaction is maintained.

Responsibilities

Respond to calls and emails according to the service agreement
Ensure timely and accurate request processing, troubleshooting schedule
Work with internal departments to meet customer’s needs
Prepares business reports for customersAssists in ad-hoc assignments as required

Your skills and knowledge for the role

Good interpersonal and communication skills in written and spoken Japanese and/or English
Proficient in Windows applications such as MS Office and Excel.
Interest in the data center industry 
Honest, punctual, eager to learnApplicants without experience in IT or data center industry are welcome

Working hours and days

Shift-based, 24 hours coverage

Vacations and holidays

2 flexible days off a week depending on the shift

Work location

Tokyo headquarters or Osaka branch office

メリット

Full social insurance
Transportation expenses paid
In-house trainingAnnual health checkup

Others

Application method:

Selection process is as follows:

1. Application via email
2. Document screening
3. First interview
4. Second interview
5. Selection notification

Employment form: Full-time permanent employee or part-time employee

Salary: The salary will be decided in consideration of experience and skills.

Languages:

English (desirable)Japanese (required)